Refund Policy

Holidays Return Policy

Starting November 24 through December 24, 2023, all items purchased at this time may be returnable or exchanged (if applicable) until December 31, 2023. Conditions still apply when returning item/s. For more information regarding the conditions, please continue reading below.

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds Procedure (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ironlabel306@yahoo.com/ DM us toour IG:iron.label.official

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)/Returns
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ironlabel306@yahoo.com or contact us through DM to our instagram: iron.label.official

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100(CAD), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. It will be the shipping company's responsibility for keeping track of your item.